Privacy and Policy
Effective Date: 12th December 2024
Introduction
At Felixatouch, a product of Intpurple Technologies LLP, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Felixatouch. By using our software and services, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We collect various types of information to provide, improve, and personalize our services:
- Personal Information: Information such as your name, email address, phone number, and clinic details that you provide when creating an account or using the services.
- Patient Health Information: If you are a clinic or healthcare provider using Felixatouch, you may collect and manage patient data such as medical records, treatment history, and other sensitive health information. This data is processed in accordance with applicable privacy laws and regulations, including DPDPA, GDPR, or HIPAA as applicable.
- Usage Data: Information about how you use our software, including activity logs, device details, and interaction data. This helps us understand usage patterns and improve our product.
- Payment Information: If applicable, payment details related to subscription fees or other services offered through Felixatouch.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Providing and Maintaining Services: To provide you with access to Felixatouch, including managing accounts, processing transactions, and offering customer support.
- Improving Our Product: To enhance the user experience by understanding how the software is used and improving its functionality.
- Communication: To send you important service-related updates, product announcements, or to respond to your support inquiries.
- Compliance with Legal Obligations: To comply with applicable laws and regulations related to data privacy and healthcare, ensuring the secure handling of sensitive health data.
3. Data Security
We take data security seriously. Felixatouch uses encryption and other security measures to protect personal and sensitive information from unauthorized access or disclosure. However, no method of online data transmission is entirely secure, and while we strive to protect your information, we cannot guarantee absolute security.
4. Data Sharing and Disclosure
We do not sell or rent your personal or health-related information to third parties. However, we may share your data in the following situations:
- Service Providers: We may share your data with third-party vendors or contractors who assist us in providing and maintaining Felixatouch (e.g., cloud hosting, billing services).
- Legal Requirements: We may disclose your information when required to do so by law or to protect the rights, property, or safety of Intpurple Technologies LLP, our users, or others.
- Business Transactions: If Felixatouch or Intpurple Technologies LLP undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity.
5. User Rights Under DPDPA
Depending on your jurisdiction, and specifically under DPDPA, you have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
- Data Portability: You have the right to request your data in a structured, commonly used, and machine-readable format.
- Withdrawal of Consent: If the processing of your data is based on consent, you have the right to withdraw consent at any time.
- Objection: You can object to processing if the processing is based on legitimate interests or if you believe the processing affects your rights.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant Data Protection Authority if you believe your rights have been violated.
To exercise these rights, please contact us at contact@intpurple.com.
6. Cookies and Tracking Technologies
Felixatouch uses cookies and similar technologies to enhance your experience. Cookies help us track user preferences and usage patterns. You can manage cookie settings through your browser, but disabling cookies may limit your ability to use some features of the software.
7. Third-Party Links
Felixatouch may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
8. Data Retention
We retain personal and health-related data for as long as necessary to provide the services you use, or as required by law. Once the data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.
9. Data Protection Officer (DPO)
If required by the DPDPA, we have appointed a Data Protection Officer (DPO) who can be contacted for any questions regarding data privacy. You may reach our DPO at dpo@intpurple.com.
10. Cross-Border Data Transfers
If your data is transferred to or accessed in countries outside the jurisdiction of DPDPA, we ensure that the data will be subject to appropriate safeguards (e.g., through Standard Contractual Clauses or Privacy Shield).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on this page and update the “Effective Date” at the top. Significant changes will be communicated via email or notifications within the software.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Intpurple Technologies LLP
Email: contact@intpurple.com
Website: www.intpurple.com